3 HA Limited
active
No community ratings yet
Sponsor Details
| Organisation | 3 HA Limited |
|---|---|
| Sponsor ID | k09rrv |
| Status | active |
| Location | Colchester |
| Website | — |
| Route | Skilled Worker |
| Type & Rating | Worker (A rating) |
| Effective Date | 2026-05-01 |
Sponsorship Licence History
Status changes (1)
Active
2026-05-02 19:54:39
CQC only applies to healthcare providers. Many sponsors won't have a CQC record.
3HA Care Services
Postcode: CO4 5YQ
Overview
| Latest Inspection | 18 July 2023 |
|---|---|
| Report Published | 28 July 2023 |
| Latest Review | 28 July 2023 |
provider.providerId
1-2269202047
provider.locationIds.0
1-2370329125
provider.locationIds.1
1-25526672895
provider.organisationType
Provider
provider.ownershipType
Organisation
provider.type
Social Care Org
provider.name
3HA Limited
provider.odsCode
AV4Q
provider.registrationStatus
Registered
provider.registrationDate
2015-12-30
provider.companiesHouseNumber
08383683
provider.website
www.3haltd.com
provider.postalAddressLine1
17 De Grey Square
provider.postalAddressLine2
De Grey Road
provider.postalAddressTownCity
Colchester
provider.region
East
provider.postalCode
CO4 5YQ
provider.uprn
10034898800
provider.onspdLatitude
51.9247282
provider.onspdLongitude
0.916269
provider.onspdIcbCode
E54000023
provider.onspdIcbName
NHS Suffolk and North East Essex Integrated Care Board
provider.mainPhoneNumber
01376440002
provider.inspectionDirectorate
Adult social care
provider.constituency
Colchester
provider.localAuthority
Essex
provider.lastInspection.date
2023-07-18
provider.regulatedActivities.0.name
Personal care
provider.regulatedActivities.0.code
RA1
provider.regulatedActivities.0.nominatedIndividual.personTitle
Mr
provider.regulatedActivities.0.nominatedIndividual.personGivenName
Akintayo
provider.regulatedActivities.0.nominatedIndividual.personFamilyName
Agoro
provider.inspectionCategories.0.code
S2
provider.inspectionCategories.0.primary
true
provider.inspectionCategories.0.name
Community based adult social care services
location.locationId
1-2370329125
location.providerId
1-2269202047
location.organisationType
Location
location.type
Social Care Org
location.name
3HA Care Services
location.onspdCcgCode
E38000117
location.onspdCcgName
NHS North East Essex CCG
location.onspdIcbCode
E54000023
location.onspdIcbName
NHS Suffolk and North East Essex Integrated Care Board
location.odsCode
VN6QQ
location.registrationStatus
Registered
location.registrationDate
2015-12-30
location.dormancy
N
location.onspdLatitude
51.9247282
location.onspdLongitude
0.916269
location.careHome
N
location.inspectionDirectorate
Adult social care
location.postalAddressLine1
17 De Grey Square
location.postalAddressLine2
De Grey Road
location.postalAddressTownCity
Colchester
location.region
East
location.postalCode
CO4 5YQ
location.uprn
10034898800
location.mainPhoneNumber
01376440002
location.numberOfBeds
0
location.constituency
Colchester
location.localAuthority
Essex
location.lastInspection.date
2023-07-18
location.lastReport.publicationDate
2023-07-28
location.regulatedActivities.0.name
Personal care
location.regulatedActivities.0.code
RA1
location.regulatedActivities.0.contacts.0.personTitle
Mr
location.regulatedActivities.0.contacts.0.personGivenName
Akintayo Olabosipo
location.regulatedActivities.0.contacts.0.personFamilyName
Agoro
location.regulatedActivities.0.contacts.0.personRoles.0
Registered Manager
location.gacServiceTypes.0.name
Homecare agencies
location.gacServiceTypes.0.description
Domiciliary care service
location.specialisms.0.name
Caring for adults over 65 yrs
location.specialisms.1.name
Caring for adults under 65 yrs
location.specialisms.2.name
Dementia
location.specialisms.3.name
Learning disabilities
location.specialisms.4.name
Mental health conditions
location.specialisms.5.name
Physical disabilities
location.specialisms.6.name
Sensory impairment
location.specialisms.7.name
Substance misuse problems
location.inspectionCategories.0.code
S2
location.inspectionCategories.0.primary
true
location.inspectionCategories.0.name
Community based adult social care services
location.historicRatings.0.reportDate
2017-08-10
location.historicRatings.0.reportLinkId
39af6d14-6e51-446d-a6b8-f99f5fdd1faf
location.historicRatings.0.overall.rating
Good
location.historicRatings.0.overall.keyQuestionRatings.0.name
Safe
location.historicRatings.0.overall.keyQuestionRatings.0.rating
Good
location.historicRatings.0.overall.keyQuestionRatings.1.name
Well-led
location.historicRatings.0.overall.keyQuestionRatings.1.rating
Good
location.historicRatings.0.overall.keyQuestionRatings.2.name
Caring
location.historicRatings.0.overall.keyQuestionRatings.2.rating
Good
location.historicRatings.0.overall.keyQuestionRatings.3.name
Responsive
location.historicRatings.0.overall.keyQuestionRatings.3.rating
Good
location.historicRatings.0.overall.keyQuestionRatings.4.name
Effective
location.historicRatings.0.overall.keyQuestionRatings.4.rating
Good
location.historicRatings.1.reportDate
2023-07-28
location.historicRatings.1.reportLinkId
0f9b2632-94ac-4fa8-a16a-b99d2809da5b
location.historicRatings.1.overall.rating
Requires improvement
location.historicRatings.1.overall.keyQuestionRatings.0.name
Safe
location.historicRatings.1.overall.keyQuestionRatings.0.rating
Requires improvement
location.historicRatings.1.overall.keyQuestionRatings.1.name
Well-led
location.historicRatings.1.overall.keyQuestionRatings.1.rating
Requires improvement
location.historicRatings.1.overall.keyQuestionRatings.2.name
Caring
location.historicRatings.1.overall.keyQuestionRatings.2.rating
Good
location.historicRatings.1.overall.keyQuestionRatings.3.name
Responsive
location.historicRatings.1.overall.keyQuestionRatings.3.rating
Good
location.historicRatings.1.overall.keyQuestionRatings.4.name
Effective
location.historicRatings.1.overall.keyQuestionRatings.4.rating
Good
location.reports.0.linkId
0f9b2632-94ac-4fa8-a16a-b99d2809da5b
location.reports.0.reportDate
2023-07-28
location.reports.0.firstVisitDate
2023-06-22
location.reports.0.reportUri
/reports/0f9b2632-94ac-4fa8-a16a-b99d2809da5b?20230915120000
location.reports.0.reportType
Location
location.reports.1.linkId
39af6d14-6e51-446d-a6b8-f99f5fdd1faf
location.reports.1.reportDate
2017-08-10
location.reports.1.firstVisitDate
2017-06-21
location.reports.1.reportUri
/reports/39af6d14-6e51-446d-a6b8-f99f5fdd1faf?20200129163919
location.reports.1.reportType
Location
location.assessmentServiceGroup.0.assessmentServiceId
272
location.assessmentServiceGroup.0.assessmentServiceName
Homecare
location.assessmentServiceGroup.0.status
Active
location.assessment.0.assessmentPlanPublishedDateTime
2024-10-22 07:15:19
location.assessment.0.ratings.asgRatings.0.assessmentPlanId
AP6175
location.assessment.0.ratings.asgRatings.0.title
Ongoing Assessment for 3HA Care Services
location.assessment.0.ratings.asgRatings.0.assessmentDate
2024-08-21
location.assessment.0.ratings.asgRatings.0.assessmentPlanStatus
Active
location.assessment.0.ratings.asgRatings.0.name
Homecare
location.assessment.0.ratings.asgRatings.0.rating
Good
location.assessment.0.ratings.asgRatings.0.status
Current
location.assessment.0.ratings.asgRatings.0.commentary
3HA is a domiciliary care agency, and at the time of our assessment, they were supporting approximately 183 people with a regulated activity of personal care. The assessment took place from 1 October 2024 to 15 October 2024. An announced si...
location.assessment.0.ratings.asgRatings.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.narrative
The service is performing well and meeting our expectations.
location.assessment.0.ratings.asgRatings.0.overallPeopleExperience
People and relatives were very positive about the staff and the management of the service. People were pleased with the care they received. They had consistent staff who they were familiar with and who knew their needs and respected their p...
location.assessment.0.ratings.asgRatings.0.overallPeopleExperienceDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.name
Caring
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.rating
Good
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.narrative
This service is caring
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.percentageScore
70
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.name
Independence, choice and control
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.qualityStatementId
17
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.0.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.name
Kindness, compassion and dignity
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.qualityStatementId
15
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.status
Not Assessed
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1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.0.commentary
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2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.1.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.name
Responding to people’s immediate needs
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.qualityStatementId
18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.status
Not Assessed
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1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.2.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.name
Treating people as individuals
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16
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.3.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.name
Workforce wellbeing and enablement
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.qualityStatementId
19
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.0.topicareas.4.qualityStatementscore
2 - Evidence shows some shortfalls in the standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.name
Effective
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.rating
Good
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.narrative
This service is effective
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.percentageScore
75
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.name
Assessing needs
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.qualityStatementId
9
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.0.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.name
Consent to care and treatment
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.qualityStatementId
14
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.1.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.name
Delivering evidence-based care and treatment
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.qualityStatementId
10
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.2.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.name
How staff, teams and services work together
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.qualityStatementId
11
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.3.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.3.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.evidenceCategory.3.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.3.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.name
Monitoring and improving outcomes
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.qualityStatementId
13
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.4.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.name
Supporting people to live healthier lives
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.qualityStatementId
12
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.1.topicareas.5.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.name
Responsive
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.rating
Good
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.narrative
This service is responsive
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.percentageScore
71
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.name
Care provision, Integration and continuity
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.qualityStatementId
21
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.3.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.3.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.evidenceCategory.3.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.0.qualityStatementscore
2 - Evidence shows some shortfalls in the standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.name
Equity in access
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.qualityStatementId
24
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.3.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.3.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.evidenceCategory.3.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.1.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.name
Equity in experiences and outcomes
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.qualityStatementId
25
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.2.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.name
Listening to and involving people
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.qualityStatementId
23
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.3.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.name
Person-centred Care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.qualityStatementId
20
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.4.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.name
Planning for the future
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.qualityStatementId
26
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.5.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.name
Providing Information
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.qualityStatementId
22
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.2.topicareas.6.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.name
Safe
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.rating
Good
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.commentary
At the last inspection, the provider was in breach of the regulations. They had failed to ensure clear guidance was available to staff about the risks to people’s health needs, medicines management and the safe recruitment of staff. At this...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.narrative
This service is safe
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.percentageScore
72
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.name
Infection prevention and control
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.qualityStatementId
7
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.0.commentary
People told us staff were aware of controlling the risks of infection when entering their home and providing personal care. A person said, “I feel safe because my staff member is always careful and uses PPE.” Another told us, “The staff are...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.1.commentary
Staff confirmed they had enough supplies of personal protective equipment [PPE] such as face masks, aprons and gloves when providing care to people in their own homes. A staff member said, “There is enough PPE available. I use it after wash...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.2.commentary
People were protected from the risk of infection as staff had received infection, prevention, and control training. They knew what process to follow to keep people safe. The provider had policy and procedures in place for infection preventi...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.evidenceCategory.2.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.0.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.name
Involving people to manage risks
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.qualityStatementId
4
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.0.commentary
People told us they had been involved in discussing their plan of care when they first started using the service. Care plans and risk assessments were person centred and aimed to provide positive outcomes for people whilst maintaining their...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.1.commentary
Care plans provided clear information to staff in how to protect people whilst giving choice and control over their lives. This included how people were moved, positioned and used equipment; their skin and personal care routine; and protoco...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.2.commentary
The system for assessing and monitoring risks had been improved. Area managers had a clear remit to ensure all assessment information was recorded, reviewed and updated when people’s needs changed. Care plan audits were undertaken to ensure...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.evidenceCategory.2.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.1.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.name
Learning culture
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.qualityStatementId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.1.commentary
People and staff were encouraged and supported to raise concerns, they felt confident that they will be treated with compassion and understanding, and would not be blamed, or treated negatively if they did so. Staff told us they had the tra...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.2.commentary
The registered manager had processes in place to learn from accident, incidents, safeguarding and complaints at the service. Staff had received training in how to report any issues and had the systems available to them to raise alerts direc...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.evidenceCategory.2.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.2.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.name
Medicines optimisation
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.qualityStatementId
8
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.0.commentary
People were supported to take their medicines as prescribed. A person told us, “The care staff give me my medicines which are stored in a locked cupboard.” Another said, “The care staff are lovely no complaints at all. They manage my medici...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.1.commentary
Staff told us they had received training in medicine management and had regular competency checks to support them with medicines. A staff member said, “We get training on how to administer and handle the type of medicines before we go out i...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.2.commentary
Improvements had been made to the management of medicines. Care plans provided clear information as to the medicines people were taking, how they wished to take them and any ordering and collection of medicines. There were clear lines of ac...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.evidenceCategory.2.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.3.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.name
Safe and effective staffing
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.qualityStatementId
6
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.0.commentary
People were mostly satisfied with the times they received their calls, and the staff involved in delivering their care. People said that if staff were going to be late, they usually received a phone call to inform them. A person told us, “I...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.1.commentary
Staff told us there were enough staff with the right skills and experience to care for people. They received support, supervision and training in their role. They had enough time to get to their calls and were not rushed. They worked togeth...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.2.commentary
Processes were in place to manage and monitor call visits, their duration and any late or missed calls. The electronic system provided information and alerts to the area manager if a staff member did not arrive at the required time so it co...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.evidenceCategory.2.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.4.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.name
Safe environments
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.qualityStatementId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.5.qualityStatementscore
2 - Evidence shows some shortfalls in the standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.name
Safe systems, pathways and transitions
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.qualityStatementId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.1.commentary
People were supported to access services and enable them to return home from hospital. This included admissions and discharge from hospital, and referrals to professionals, where people needed specific support. Managers and staff knew how t...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.2.commentary
There was positive feedback from professionals about the support offered by the service. A professional told us, “I have found communication is easier, faster and staff are happy to provide care notes and access to the person via their tele...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.2.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.3.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.3.commentary
There was a system in place to assess and ensure the service could meet people’s needs. People’s changing physical and mental health needs were discussed with them and recorded to ensure continuity of care. A professional told us, “Given th...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.evidenceCategory.3.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.6.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.name
Safeguarding
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.qualityStatementId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.0.commentary
People were protected from the risk of abuse and told us they felt safe using the service. A person said, “I am happy with the service. Of course, I feel safe with them, they are very caring.” Another person told us, “They do their best and...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.1.commentary
Staff had received training in how to safeguard people and knew how to raise any concerns with management or external agencies. A staff member said, “I know I am to report to my manager immediately of any safeguarding concerns or issues fol...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.2.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.2.commentary
The registered manager evidenced they had safeguarding policies and procedures in place including ‘whistle blowing’. These were in the process of being reviewed to ensure they were up to date. They told us staff knew how to report abuse and...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.evidenceCategory.2.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.3.topicareas.7.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.name
Well-led
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.rating
Good
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.commentary
At the last inspection, the provider was in breach of the regulations. They had failed to ensure an effective system for the oversight and monitoring of the quality of the service was in place. At this assessment, we found safe recruitment...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.narrative
This service is well-led
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.percentageScore
71
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.name
Capable, compassionate and inclusive leaders
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.qualityStatementId
28
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.0.commentary
Staff were from a diverse work force and there was clear guidance of zero tolerance of bullying, harassment, and discrimination. Staff could raise any issues of concern and felt these would be dealt with quickly. A staff member said, " Supp...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.1.commentary
The registered manager had the skills, knowledge, experience and credibility to lead effectively. They were open, honest and inclusive in their working approach and had a management team that worked well together. They had learnt lessons fr...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.0.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.name
Freedom to speak up
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.qualityStatementId
29
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.0.commentary
There was a culture where staff felt they could speak up if they saw issues or poor practice in their work. They felt able to go to their area manager or the registered manager and be confident concerns would be investigated sensitively, an...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.1.commentary
Staff were reminded how to speak up during team meetings, supervision sessions and memos sharing information. The whistle blowing policy and procedure was accessible to staff should they wish to use it. A staff member said, “The company has...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.1.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.name
Governance, management and sustainability
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.qualityStatementId
31
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.0.commentary
Staff were pleased with the systems which had been implemented following the last inspection. They had all worked together to ensure they followed guidance and complete their tasks to the best of their ability, wanting to make 3HA a good pl...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.1.commentary
Improvements had been made to the oversight of the quality and safety of the service. After the last inspection, the provider had employed a compliance and quality manager to oversee the quality and monitoring of the service. They had worke...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.2.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.name
Learning, improvement and innovation
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.qualityStatementId
33
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.0.commentary
There was a positive culture at the service. The registered manager, area managers, care staff and office team had worked collaboratively to make improvements to care provision. Governance and management systems, information about risks, pe...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.1.commentary
The registered manager encouraged staff to speak up with ideas for improvement and innovation and actively invest time to listen and engage. There was a strong sense of trust between the management team and staff. A staff member said, “Ther...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.3.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.name
Partnerships and communities
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.qualityStatementId
32
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.status
Not Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.0.evidenceCategoryId
1
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.0.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.0.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.1.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.1.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.1.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.2.evidenceCategoryId
3
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.2.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.2.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.3.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.3.commentary
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.evidenceCategory.3.commentaryDate
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.4.qualityStatementscore
2 - Evidence shows some shortfalls in the standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.name
Shared direction and culture
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.qualityStatementId
27
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.0.commentary
Staff were very positive about working for the service. They were aware of the vision and values of the service and the ethos of what 3HA stood for. They told us the registered manager made a point of meeting them, coming to training sessio...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.1.commentary
There was a defined structure within the service, with clear roles and responsibilities. Staff appreciated the support they received from their area managers and office staff and felt part of the 3HA team. A staff member said, “I’m really h...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.5.qualityStatementscore
3 - Evidence shows a good standard of care
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.name
Workforce equality, diversity and inclusion
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.qualityStatementId
30
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.status
Assessed
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.0.evidenceCategoryId
2
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.0.commentary
The registered manager had developed an inclusive workforce and recognized the value of diversity amongst the team. There were enough staff who worked well together, with flexible rota and working arrangements. Staff members’ individual nee...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.0.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.1.evidenceCategoryId
5
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.1.commentary
Systems had been developed to identify staff training and support needs and to find ways these could be met to enable them to do their job better, considering their protected characteristics. For example, encouraging staff new to the UK and...
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.evidenceCategory.1.commentaryDate
2024-10-18
location.assessment.0.ratings.asgRatings.0.keyQuestionRatings.4.topicareas.6.qualityStatementscore
3 - Evidence shows a good standard of care
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